Gshopper Warranty Policy

At Gshopper, we place great importance on providing exceptional after-sales service. Our goal is to ensure every customer enjoys a smooth and satisfactory experience when shopping with us. Please review the following guidelines regarding our warranty policy：

1. Dedicated After-Sales Service.

We value your trust and are committed to addressing any after-sales concerns promptly and effectively.

2. Initial Contact for After-Sales Support

If you encounter an issue with your product, please contact our customer service team first. Our team will assess the situation and provide a solution, including remote troubleshooting or advice.

3. Return and Repair Policy

For severe issues that cannot be resolved remotely, products may need to be returned to our service center for inspection and repair.

● Assessment Process: Our service team will determine whether the problem is caused by user-related factors or a defect in the product itself.

● Responsibility for Costs: 

      ○ If the issue is due to user damage or mishandling, customers will bear all repair costs and associated shipping fees.

      ○ If the defect is found to be a result of manufacturing and occurs within the warranty period, Gshopper will cover all repair and shipping costs.

4. Warranty Locations.

The warranty location may vary depending on the product brand and version. Some products support local repairs within Europe, while others may require shipment to other regions for inspection and service.

5. Warranty Period by Product Type

Below is a detailed table outlining the warranty periods for different products. Unless specified otherwise, the standard warranty period is three months:

 Mobile Phone Warranty Policy

How to Submit a Repair Request
Please send an email to our customer service email (support@gshopper.com)address and provide the information according to the template below. Attaching a video of the issue will help us identify the problem more quickly.

Email Template:
• Product Name: Brand / Model / Storage Version / Color
• Product IMEI Code:
• Product Issue: Please describe the issue in detail (e.g. cannot power on, screen leakage, software malfunction, etc.). A clear video is recommended.
• Gshopper Order Number:

Mobile Phone Warranty Repair Policy
Warranty Period Definition
The warranty period is 1 year from the order date (excluding shipping time).After the warranty period expires, we can still provide paid repair services at a reasonable cost.

Warranty Coverage
Full manufacturer warranty service is provided for product quality issues.

Warranty Exclusions
The following situations are not covered under warranty:

• Accessories: Batteries, charging adapters, USB cables, SD cards, protective cases, and all promotional free gifts
• External or Human Factors: Accidental damage, use of external components, negligence, viruses or software errors, improper transportation or packaging damage
• Unauthorized Repairs: Improper maintenance or repairs performed by non-official manufacturers or unauthorized repair providers
• Identification Issues: Device or component labels/serial numbers that have been altered or are unrecognizable
• Software Issues: Errors or feature limitations caused by manufacturer software updates

Warranty Handling Process for Product Quality Issues Within the Warranty Period

If the issue is confirmed to be a product quality issue and the device is still under warranty:

• Gshopper has stock (within 1 month after receiving the product)：The user sends the device to the Gshopper Hong Kong warehouse (shipping cost covered by Gshopper) → We replace it with a brand-new device and ship it back.
• Gshopper has no stock：The device will be sent to the official brand service center for repair, and the shipping cost to Hong Kong will be reimbursed.
• User chooses local repair：After reaching an agreement with Gshopper, Gshopper will cover the repair cost.

Handling of Out-of-Warranty or Non-Quality Issues
Gshopper will still do its best to assist, but the following costs must be borne by the user:

• Shipping cost to Hong Kong
• All repair-related costs (such as replacement parts, etc.)

Repair Quality Commitment
• All repairs are handled exclusively by official brand after-sales service centers
• We never use third-party repair channels, ensuring repair quality and device safety

Warranty Complaints and Dispute Channel
If you have any objections regarding the warranty policy execution, handling results, or service process, you may file a complaint or report through the following channel:

Complaint Email: neo.du@gshopper.com

Email Requirements:
Please include the following information in detail in your email so that we can verify and process your case quickly:

• Your order number and product IMEI code;
• The time you submitted the repair request and the customer service ticket number (if available);
• The specific issue you disagree with (such as warranty scope determination, responsibility judgment, processing time, cost responsibility, etc.)
• Your previous communication records with customer service (screenshots or forwarded emails are recommended)
• Your expected solution or reasonable request

This channel is handled by dedicated personnel and is not restricted by the regular customer service process. A written response will be provided within 2 business days after receiving your email.

For any questions or clarifications about our warranty policy, please feel free to contact Gshopper’s customer support team. We’re here to help!