1. The natural degradation of the product through wear and damage in use is only responsibility of the customer, which is not covered by warranty. 2. If the customer damages/misuses the goods, the warranty of the product becomes invalid immediately. Customers are welcome to contact us for purchasing or replacement of components (if applicable). We will ask for the original value and shipping cost of the components to distribute them. No compensation can be made under the following circumstances: -Open the fuselage and try to repair the device; -Modifying, deleting, customizing or exchanging product components; -Using the device in the wrong way; -Continue to use it after break-down which causes greater damage; -Did not contact us for the first time; 3. When the product is damaged or malfunctioned, it can be returned (except for products with special warranty). Relevant goods must be kept intact at the time of return, and should be returned with accessories or gifts. At the same time, it is required that all returns must be communicated about with the seller first, and can only be returned after the seller agreed or the support team of Gshopper authorized. Please refer to the following steps in "How to apply for a warranty" below. For incomplete warranty requests, Gshopper reserves the right to refuse any compensation. If the customer returns the package, sends to the wrong address, returns incorrect goods or submits an empty package without the seller’s consent or Gshopper support team’s consent, Gshopper again reserves the right to refuse any compensation. 4. All returns will be checked by our technical team upon arrival. If the returned component cannot be repaired, Gshopper will provide alternative solutions. Special Note: 1. Freight of returned products which have been paid by the customer except the case of DOA within 7 days will not be refunded. 2. During the return period, the customer is responsible for any and all customs charges, consumption tax or tariff returned to the warehouse. In these cases, we will deduct customs charges from your authorized refund amount. 3. Gshopper sends the goods back to the customer by default uniform rate. If the customer wishes to use a faster mode of transportation, the relevant freight charges are applicable. 4. If any misuse occurs, all maintenance, components and freight charges will be paid by the customer.

If there is a problem with your product, please submit the order number and related problem description, evidence, bills and other information to our customer service at support@gshopper.com, and the seller will communicate with you for processing. Please follow our warranty process carefully to minimize delays: 1. Describe your product problem in detail: What happened? when? How did it happen? Please also state your full order number and product code (SKU number). 2. Tell us what steps you have taken to resolve the problem. 3. Provide the barcode indicated on the product. 4. Send clear photos or videos showing defects: please shoot in good lighting. NOTE: Photos/videos are best taken with clarity, focus, in good lighting, and from close to medium distances. This allows us to identify and verify issues. We will always do our best to help you. Thank you for providing all of the above information in advance.

Regarding the warranty of the product, you can check the description on the product detail page. If there is no detailed description on the product detail page or you have more questions, please feel free to contact us at support@gshopper.com.

1. Gshopper offers a 1-year warranty for consumer electronics, such as TV boxes, tablets, cell phones, game PAD, etc. (RC quad copter is not covered by the warranty). This warranty does not cover all damage caused by human factors such as disassembly, misuse, falling, flooding, unofficial firmware, software modification, or similar reasons for computers and their accessories. 2. All Gshopper products are subject to strict quality control prior to distribution. Due to product nature, intended use, and differences among product categories, especially for RC toys, scooters and wheels can only be worn after repetitive use, so they are not involved in warranty, and the customer has the responsibility to carefully inspect the product upon arrival. 3. No return of spare parts and components. If you received faulty components or components lost, please contact the store customer service through the platform message within 14 days after receiving the order, we will provide replacement. After this time or if the components are abused, the customer will need to buy the replacement. 4. Products with heavy weight and high freight are not refundable. If there is any problem with the parts, we will provide components for replacement, technical support or maintenance. 5. Any product won or exchanged as part of an event or contest (such as lucky draw) on the Gshopper platform or any of our promotion channels is not subject to our warranty and return policy.