
×
Order
Delivery
Return Refund
Payment
Support
Warranty
Account
Do I Need An Account to Place An Order?
You can place an order even if you don’t have an account on Gshopper.
Gshopper supports customers to purchase as a guest at checkout. All that is needed is your email address or phone number for verification.
However, when you place your order as a guest, we will register you automatically after verification of your email address or mobile phone number at the checkout page. The account will be subjected to the information you provided when verified.
Please note:
1. You may not receive notifications or emails from us for your order placed via guest mode.
2. You will not enjoy any benefit or discount if you place your order as a guest.
Will I Receive Confirmation Email If I Purchase As A Guest?
If you create your order and verify yourself via email address, you will receive a confirmation email after the payment is successfully transacted.
However, if you create your order and verify yourself via phone number, you will not receive any email of your order status.
How to Shop At Gshopper As A Guest?
Once you’ve found an item you’d like to buy, you can go to checkout to complete your purchase:
1.Select “Buy Now” on the product detail page.
2.Check your order details. Fill in your shipping address and other information required, and then click on “Next”.
3.If you purchase as a guest, you are required to fill in your email address and phone number.
Note: You will not be able to go to the next step if you disagree with Gshopper’s Terms & Conditions and/or Privacy Policy. Please review the relevant policies before you click the checkbox.
4.Select the payment method you prefer (and fill in the necessary payment information if you pay by credit/debit card), click on “Place Order” and complete your payment.
Note: The payment processing time is subjected to the payment method and your bank. If the payment is successful, your order status will change to “Pending Shipping” in your order page.
You can check your order status Here.




Can I Edit an Order I Just Placed?
We can adjust an order up to 12 hours after you place the order. You may send an email as soon as you realize a change needs to be made. We will get back to you within 24 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.
What to Do If I Fill in A Wrong Address by Accident?
If you find a mistake in your order before shipping, please email us at to make corrections in time. If the product has been sent out, you can contact your local logistics operator to change the address when the item arrives locally.
Can I Cancel or Change My order?
We can only cancel orders within the first 12 hours after your placement. If you need help cancelling your order, please email us with your order number. We will provide you with a simple and worry-free experience and resolve it quickly. Please keep in mind that if our supplier has already begun processing your order, we may not be able to cancel it.
How to Get An invoice?
For customer that have an account, you can go to "My Orders"->"Invoices" and download the invoice.
If you place an order as a guest, please send an email to support@gshopper.com and explain the reason for applying for an invoice.

How to Check Order Status?
To check the status of your order, please go to My Orders. Here’s what you will see:
Pending: Usually the order will be automatically canceled if it is not paid for more than 24 hours. The specific time is subject to the countdown reminder.
Processing: This signifies that we are presently processing and packing your order. You will receive an email informing you that we have received your order. We'll send you another email with tracking information once your product has shipped.
Shipped: This signifies that your order has left our warehouses and is securely on its way to you. You may easily track your item on https://t.17track.net/ by entering the tracking number shown on the "My Orders"->"Track Order" page.
Canceled: It includes unpaid canceled orders and refunded orders.
* No matter you placed an order before or after you registered an account, you can also track your order by the following instruction. (Please noted that you can only track your order on our website, and the Gshopper App is upgrading and not available for order tracking at the moment.)
How to track your order (for registered user): https://gshopper.com/track-your-order
How to track your order (for non-registered user OR registered after placing an order):https://gshopper.com/sales/guest/form/

Can I Check Order Status on the Gshopper App?
No matter you placed an order before or after you registered an account, you can also track your order by the following instruction. (Please noted that you can only track your order on our website, and the Gshopper App is upgrading and not available for order tracking at the moment.)
How to track your order (for registered user): https://gshopper.com/track-your-order
How to track your order (for non-registered user OR registered after placing an order):https://gshopper.com/sales/guest/form/
How Can I Track My Order if I Purchased as A Guest?
If you purchase as a guest, you can track your order here: https://gshopper.com/sales/guest/form/
How Long Does Shipping Take?
We ship worldwide from various fulfillment centers, so the shipping time varies. Averagely, it would take around 7–20 business days. Your tracking number will be updated 3-7 days after shipping.
Please note that if there are any delivery delays due to Force Majeure, such as fires, floods, hurricanes, war, or labor conflicts, we will promptly inform you of a new delivery date based on your inquiry.
Why Can't Some Items Be Delivered to My Address?
Although Gshopper ships internationally, we do not support delivery for some items to your region for reasons that some brands on our website have their country coverage requests or certain items may have shipping restrictions.
For example, some beauty products and exotic items may be restricted by local customs in some countries.
Why is there No Tracking Update?
Logistics company may be actively handling your package, or your package is in transit, please wait patiently. Generally speaking, time limit for local package delivery is less than 30 days, and that for international delivery is less than 60 days. If you still haven't received the packages after the time limit, please contact seller for handling.
Do I Have to Sign My Package Upon Delivery?
Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, parcel locker, or with your doorman. You can check the most recent tracking information to see where your parcel is.
Please Note: For self-pickup service, the carriers will send you a message for pickup. Please pay attention to the message you received and remember to pick up your parcel within the deadline. Otherwise, it will be returned. In this case, you may need to contact the carriers promptly to schedule another time for pickup.
Which Shipping Service Do You Use?
We ship your item via premium carriers such as USPS, Canada Post, Aramex, PostNL, DHL, Australia Post, China Post, Die Post, YODEL, PFL Logistics, Royal Mail, and others to ensure the fastest and most dependable service.
General Return Policy
If you have received a product with a quality problem, please email us at support@gshopper.com within 14 days of receiving the product, and provide relevant valid evidence to prove the problem with the product. Such as videos, pictures, etc., according to the policies of each store.
Replacement and Return&Refund Process
For any after-sales questions, please email us at support@gshopper.com.
1. For the replacement product, if you would like to request a replacement for the item received is incorrect or damaged, please email us with your order number, we will gladly exchange it for you for free; if you want to exchange it because of change of mind, please return it first, and then place a new order. Processing time for replacements will be between 2-7 business days upon receipt of your item and is subject to availability. If you need more information, you can contact support@gshopper.com for assistance.
2. For returns:
a. If you're not completely satisfied with your purchase, please try not to open the package to avoid failure of return. We accept returns within 14 days after the order's delivery date. Returns or exchanges are only accepted with prior notification and authorization.
b. If you find that the product fails to work properly due to quality problems and needs to be returned, please email us at support@gshopper.com, and provide your order number, evidence, problem description and other information, and we will check and give you a reply.
We recommend that you return the item within 14 days of receipt (except for special warranty products) to ensure that it is promptly returned to the original address. If you need more information, please email us at support@gshopper.com.
Replacement and Return&Refund Process
For any after-sales questions, please email us at support@gshopper.com.
1. For the replacement product, if you would like to request a replacement for the item received is incorrect or damaged, please email us with your order number, we will gladly exchange it for you for free; if you want to exchange it because of change of mind, please return it first, and then place a new order. Processing time for replacements will be between 2-7 business days upon receipt of your item and is subject to availability. If you need more information, you can contact support@gshopper.com for assistance.
2. For returns:
a. If you're not completely satisfied with your purchase, please try not to open the package to avoid failure of return. We accept returns within 14 days after the order's delivery date. Returns or exchanges are only accepted with prior notification and authorization.
b. If you find that the product fails to work properly due to quality problems and needs to be returned, please email us at support@gshopper.com, and provide your order number, evidence, problem description and other information, and we will check and give you a reply.
We recommend that you return the item within 14 days of receipt (except for special warranty products) to ensure that it is promptly returned to the original address. If you need more information, please email us at support@gshopper.com.
Replacement and Return&Refund Process
For any after-sales questions, please email us at support@gshopper.com.
1. For the replacement product, if you would like to request a replacement for the item received is incorrect or damaged, please email us with your order number, we will gladly exchange it for you for free; if you want to exchange it because of change of mind, please return it first, and then place a new order. Processing time for replacements will be between 2-7 business days upon receipt of your item and is subject to availability. If you need more information, you can contact support@gshopper.com for assistance.
2. For returns:
a. If you're not completely satisfied with your purchase, please try not to open the package to avoid failure of return. We accept returns within 14 days after the order's delivery date. Returns or exchanges are only accepted with prior notification and authorization.
b. If you find that the product fails to work properly due to quality problems and needs to be returned, please email us at support@gshopper.com, and provide your order number, evidence, problem description and other information, and we will check and give you a reply.
We recommend that you return the item within 14 days of receipt (except for special warranty products) to ensure that it is promptly returned to the original address. If you need more information, please email us at support@gshopper.com.
Conditions of Return and Exchange
1.Please return items only after we have reviewed the case; our customer service staff will review the request and offer additional instructions.
2.NON-QUALITY problems are typically not returnable within the first 12 hours after you place the order.
3.All items must be in new, unwashed condition and in their original packaging.
4.Returns and exchanges must be made within 14 days of receiving your order.
5.Please Note: Original shipping charges are non-refundable, and the shipping cost of the return will be borne by the buyer; payment on the receipt is not supported.
6.Returns are processed within 5-7 business days after the product is returned, and refunds are issued to your original payment method.
7.Typically, after we complete the reimbursement process, you can receive the refund within five business days.
8.Please notify us of the returned item(s), together with your name, email address, and order number.
9.If the above requirements are not met, the return will not be accepted.
We reserve the right to the final interpretation of our return policy.
How to Return or Exchange?
Please email us at support@gshopper.com and provide the following details for further review.
1.Order number
2.The name of the return/ exchange product
3.Reason for return/ exchange
4.Images or videos of the product if the product is defective/damaged
What Is the Status of My Refund?
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days. You will receive an updated invoice and credit note via email once the refund is processed. If you failed to receive the reimbursement, please get back in touch at support@gshopper.com.
Do I Have to Pay Extra for the Order?
Does Gshopper charge international banking fees when paying for the order?
It's possible you will be charged an international transaction fee by your bank if you are shopping outside of Hong Kong. This charge will come directly from your bank and cannot be refunded.
We can't guarantee you won't be charged a fee when placing an order with us. However, we have found that customers who shop with us in their own local currency are less likely to be charged bank fees.
We are always looking for new ways to improve our existing payment methods, as well as searching for new ones, to help our customers save money.
Does Gshopper charge shipping fees?
Some items on Gshopper are shipped free of charge, and some require additional shipping fees.
Shipping charges vary based on your destination and the products you have selected. Before your purchase, please refer to the actual shipping fee in the delivery option on the product detail page or that included in your order details.
Does Gshopper charge customs fees?
For items shipped from our local warehouses, we will not charge any customs fees. But for those shipped from overseas, it is possible that a certain amount of customs fees will be imposed. Please pay attention to the customs/tax fees in your order details before your purchase.
What Payment Methods Do you Accept?
Currently the platform supports more than 10 payment methods, including:
Debit or credit card, Visa, Mastercard, Maestro, Paypal, American Express, Multibanco Pay, iDeal Pay, Kakao Pay, JCB, Line Pay, Przelewy 24 Pay, Sofort Pay, Giropay, SEPA Direct Debit Pay (only used for euro-denominated transactions).
You can choose your preferred payment method to pay.
Note: Different payment methods require different processing times and may experience delays.
Will My Personal Details be Kept Safe?
We keep your personal data private and confidential, and will only disclose it with your consent, or if we're legally permitted to. Please refer to our Privacy Policy for more details.
Why is it Still Showing Pending Payment or Receiving Pending Payment Message After Payment?
1. There will be a delay of up to 30 minutes after the product is paid, you can try to refresh the payment interface. However, the specific delay time is also affected by the process of banks and third-party payment institutions. If the situation persists within four working days, please contact us by email.
2. Check to see if you have multiple orders and only paid for a portion of them.
3. If it does not belong to the above two situations, please contact the platform.
Can I Pay In My Desired Currency?
If your card supports currency conversion, you can choose the currency you want to use when paying.
The product price displayed on Gshopper is determined by the default currency of the destination country and it does not involve exchange rate conversion.
Please note that price differences for a product in different destination countries are subject to the seller and the sales policies of the country.
Product prices are individually configured by the seller based on the destination country of sale.
I Have Not Received A Reply from Gshopper. What Should I Do?
Step 1: Check your junk/spam folder in your email account
Your email software may flag our emails as junk mail. To stop this from happening, please add 'no_reply@gshopper.com' and 'support@gshopper.com' to your email contacts.
Step 2: Contact us
If you are still having trouble after doing this, please email us at support@gshopper.com. Our customer service team will contact you as soon as they see your message.
I am Having Trouble Accesing Your Website. What Should I Do?
Please first check if your network works properly. You may also try using another browser. If that's not working, please contact our customer service team and we will assist you with any problem.
Is there A Gshopper App that I can Download?
Sure. You can download the Gshopper app by clicking this link: https://www.gshopper.com/download. Or you can find the download link at the bottom of the Gshopper homepage. Or you can just search ‘Gshopper’ in App Store or Google Play.
Please note that the Gshopper App is upgrading and not available for order tracking at the moment. Please stay tune with the latest news.
How Do I Change My Shipping Region on the App?
Simply click on 'Me' along the bottom menu and go to your account page, then click "My region/Currency", and select your shipping region.

Warranty
1. The natural degradation of the product through wear and damage in use is only responsibility of the customer, which is not covered by warranty.
2. If the customer damages/misuses the goods, the warranty of the product becomes invalid immediately.
Customers are welcome to contact us for purchasing or replacement of components (if applicable). We will ask for the original value and shipping cost of the components to distribute them.
No compensation can be made under the following circumstances:
-Open the fuselage and try to repair the device;
-Modifying, deleting, customizing or exchanging product components;
-Using the device in the wrong way;
-Continue to use it after break-down which causes greater damage;
-Did not contact us for the first time;
3. When the product is damaged or malfunctioned, it can be returned (except for products with special warranty). Relevant goods must be kept intact at the time of return, and should be returned with accessories or gifts. At the same time, it is required that all returns must be communicated about with the seller first, and can only be returned after the seller agreed or the support team of Gshopper authorized.
Please refer to the following steps in "How to apply for a warranty" below. For incomplete warranty requests, Gshopper reserves the right to refuse any compensation. If the customer returns the package, sends to the wrong address, returns incorrect goods or submits an empty package without the seller’s consent or Gshopper support team’s consent, Gshopper again reserves the right to refuse any compensation.
4. All returns will be checked by our technical team upon arrival. If the returned component cannot be repaired, Gshopper will provide alternative solutions.
Special Note:
1. Freight of returned products which have been paid by the customer except the case of DOA within 7 days will not be refunded.
2. During the return period, the customer is responsible for any and all customs charges, consumption tax or tariff returned to the warehouse. In these cases, we will deduct customs charges from your authorized refund amount.
3. Gshopper sends the goods back to the customer by default uniform rate. If the customer wishes to use a faster mode of transportation, the relevant freight charges are applicable.
4. If any misuse occurs, all maintenance, components and freight charges will be paid by the customer.
How to Apply for A Warranty (Return, Repair and Refund)?
If there is a problem with your product, please submit the order number and related problem description, evidence, bills and other information to our customer service at support@gshopper.com, and the seller will communicate with you for processing.
Please follow our warranty process carefully to minimize delays:
1. Describe your product problem in detail: What happened? when? How did it happen? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have taken to resolve the problem.
3. Provide the barcode indicated on the product.
4. Send clear photos or videos showing defects: please shoot in good lighting.
NOTE: Photos/videos are best taken with clarity, focus, in good lighting, and from close to medium distances. This allows us to identify and verify issues. We will always do our best to help you. Thank you for providing all of the above information in advance.
What is the Warranty Policy?
Regarding the warranty of the product, you can check the description on the product detail page. If there is no detailed description on the product detail page or you have more questions, please feel free to contact us at support@gshopper.com.
Special Product Warranty
1. Gshopper offers a 1-year warranty for consumer electronics, such as TV boxes, tablets, cell phones, game PAD, etc. (RC quad copter is not covered by the warranty).
This warranty does not cover all damage caused by human factors such as disassembly, misuse, falling, flooding, unofficial firmware, software modification, or similar reasons for computers and their accessories.
2. All Gshopper products are subject to strict quality control prior to distribution.
Due to product nature, intended use, and differences among product categories, especially for RC toys, scooters and wheels can only be worn after repetitive use, so they are not involved in warranty, and the customer has the responsibility to carefully inspect the product upon arrival.
3. No return of spare parts and components. If you received faulty components or components lost, please contact the store customer service through the platform message within 14 days after receiving the order, we will provide replacement. After this time or if the components are abused, the customer will need to buy the replacement.
4. Products with heavy weight and high freight are not refundable. If there is any problem with the parts, we will provide components for replacement, technical support or maintenance.
5. Any product won or exchanged as part of an event or contest (such as lucky draw) on the Gshopper platform or any of our promotion channels is not subject to our warranty and return policy.
How to Change My Password?
1.On Gshopper.com, click “My Account” to log in.
2.Click “My Orders"->“Account Information“.
3.Scroll down to the password section and fill out your current password and new password.
You’ll be prompted to sign in to your account again using your new password


I am Having Trouble Logging into My Account. What Should I Do?
First, please confirm that both your account name and password are correct. If you've forgotten your password, click 'Forgot your password?' on the login page and follow the steps to reset it. If that's not working, you can contact Gshopper customer service team and we will assist you.

I Received No Verification Emails after Clciking "Forgot Your Password". What Should I Do?
You can try to register again with the same email address. If it still doesn't work, please email us at support@gshopper.com.
Why Can't I Log In to My Account?
If you came across such problems, please try another browser or network connection. If it still not working, please email us at support@gshopper.com, along with a screenshot of such failure.
Can I Modify the Email Address of My Account?
Based on account security and privacy security considerations, the platform does not support the operation of modifying the registered email address of the account.
Frequently Asked Questions
How to Check Order Status?
To check the status of your order, please go to My Orders. Here’s what you will see:
Pending: the order will be automatically canceled if it is not paid for more than 24 hours. The specific time is subject to the countdown reminder.
Processing: This signifies that we are presently processing and packing your order. You will receive an email informing you that we have received your order. We'll send you another email with tracking information once your product has shipped.
Shipped: This signifies that your order has left our warehouses and is securely on its way to you. You may easily track your item on https://t.17track.net/ by entering the tracking number shown on the "My Orders"->"Track Order" page.
Canceled: It includes unpaid canceled orders and refunded orders.
* No matter you placed an order before or after you registered an account, you can also track your order by the following instruction.
(Please noted that you can only track your order on our website, and the Gshopper App is upgrading and not available for order tracking at the moment.)
How to track your order (for registered user): https://gshopper.com/track-your-order
How to track your order (for non-registered user OR registered after placing an order):https://gshopper.com/sales/guest/form/

Can I Check Order Status on the Gshopper App?
No matter you placed an order before or after you registered an account, you can also track your order by the following instruction.
(Please noted that you can only track your order on our website, and the Gshopper App is upgrading and not available for order tracking at the moment.)
How to track your order (for registered user): https://gshopper.com/track-your-order
How to track your order (for non-registered user OR registered after placing an order):https://gshopper.com/sales/guest/form/
How Can I Track My Order if I Purchased as A Guest?
If you purchase as a guest, you can track your order here: https://gshopper.com/sales/guest/form/
I Received No Verification Emails after Clciking "Forgot Your Password". What Should I Do?
You can try to register again with the same email address. If it still doesn't work, please email us at support@gshopper.com.
General Return Policy
If you have received a product with a quality problem, please email us at support@gshopper.com within 14 days of receiving the product, and provide relevant valid evidence to prove the problem with the product. Such as videos, pictures, etc., according to the policies of each store.
Replacement and Return&Refund Process
For any after-sales questions, please email us at support@gshopper.com.
1. For the replacement product, if you would like to request a replacement for the item received is incorrect or damaged, please email us with your order number, we will gladly exchange it for you for free; if you want to exchange it because of change of mind, please return it first, and then place a new order. Processing time for replacements will be between 2-7 business days upon receipt of your item and is subject to availability. If you need more information, you can contact support@gshopper.com for assistance.
2. For returns:
a. If you're not completely satisfied with your purchase, please try not to open the package to avoid failure of return. We accept returns within 14 days after the order's delivery date. Returns or exchanges are only accepted with prior notification and authorization.
b. If you find that the product fails to work properly due to quality problems and needs to be returned, please email us at support@gshopper.com, and provide your order number, evidence, problem description and other information, and we will check and give you a reply.
We recommend that you return the item within 14 days of receipt (except for special warranty products) to ensure that it is promptly returned to the original address. If you need more information, please email us at support@gshopper.com.
Conditions of Return and Exchange
1.Please return items only after we have reviewed the case; our customer service staff will review the request and offer additional instructions.
2.NON-QUALITY problems are typically not returnable within the first 12 hours after you place the order.
3.All items must be in new, unwashed condition and in their original packaging.
4.Returns and exchanges must be made within 14 days of receiving your order.
5.Please Note: Original shipping charges are non-refundable, and the shipping cost of the return will be borne by the buyer; payment on the receipt is not supported.
6.Returns are processed within 5-7 business days after the product is returned, and refunds are issued to your original payment method.
7.Typically, after we complete the reimbursement process, you can receive the refund within five business days.
8.Please notify us of the returned item(s), together with your name, email address, and order number.
9.If the above requirements are not met, the return will not be accepted.
We reserve the right to the final interpretation of our return policy.
How to Return or Exchange?
Please email us at support@gshopper.com and provide the following details for further review.
1.Order number
2.The name of the return/ exchange product
3.Reason for return/ exchange
4.Images or videos of the product if the product is defective/damaged
Relevant statement
Legal Terms
Revised on July 1, 2022
Effective since July 31, 2022
more >

Privacy Policy
This policy shall be only applicable
to the shopping services offered
through...
more >

Return Policy
1. General Return Policy and Time Limit
2. What Is the Return Shipping Fee
Policy?
more >

Gshopper info
about us