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Order
Delivery
Return Refund
Payment
Support
Warranty
Account
Support
Order
Delivery
Return Refund
Payment
Support
Warranty
Account
Do I Need An Account to Place An Order?
"You can place an order even if you don’t have an account on Gshopper.
Gshopper supports customers to purchase as guests at checkout. All that is needed is your email address or phone number for verification.
However, when you place your order as a guest, we will automatically register you after verifying your email address or mobile phone number at the checkout page. The account will be subject to the information you provided during verification.
Please note:
You may not receive notifications or emails from us for your order placed via guest mode.
You will not enjoy any benefits or discounts if you place your order as a guest."
I Receive Confirmation Email If I Purchase As A Guest?
"If you create your order and verify yourself via an email address, you will receive a confirmation email after the payment is successfully transacted.
However, if you create your order and verify yourself via a phone number, you will not receive any emails regarding your order status."
How to Shop At Gshopper As A Guest?
Once you've found an item you'd like to buy, you can proceed to checkout to complete your purchase by following these steps:
On the product detail page, select "Buy Now."
Please review your order details, fill in the necessary shipping address and other required information, and then click on "Next" to proceed.
If you make a purchase as a guest, please ensure to provide your email address and phone number when prompted
Note: If you disagree with Gshopper's Terms & Conditions and/or Privacy Policy, you will not be able to proceed to the next step. Please review the relevant policies before clicking the checkbox.
1.Select your preferred payment method and, if paying by credit/debit card, fill in the necessary payment information. Then, click on "Place Order" to proceed and complete your payment.
Note: The processing time for payment is subject to the payment method and your bank. Once the payment is successfully processed, your order status will change to "Pending Shipping" on your order page.
Please review your order details, fill in the necessary shipping address and other required information, and then click on "Next" to proceed.
If you make a purchase as a guest, please ensure to provide your email address and phone number when prompted
Note: If you disagree with Gshopper's Terms & Conditions and/or Privacy Policy, you will not be able to proceed to the next step. Please review the relevant policies before clicking the checkbox.
1.Select your preferred payment method and, if paying by credit/debit card, fill in the necessary payment information. Then, click on "Place Order" to proceed and complete your payment.
Note: The processing time for payment is subject to the payment method and your bank. Once the payment is successfully processed, your order status will change to "Pending Shipping" on your order page.
Can I Edit an Order I Just Placed?
We allow order adjustments within a 12-hour window after placing your order. If you need to make any changes, please send us an email as soon as possible. We will respond within 24 hours (excluding weekends) and inform you whether the requested change can be made. Please note that while we will make every effort to accommodate your request, we cannot guarantee that changes can be made. However, if necessary, we can facilitate an exchange once you have received your order.
What to Do If I Fill in A Wrong Address by Accident?
If you discover any mistakes in your order prior to shipping, please promptly email us at Gshopper - Shop Beyond Borders to request corrections. We will make every effort to accommodate your changes in a timely manner. However, if the product has already been shipped, you can contact your local logistics operator to request an address change once the item arrives locally.
Can I Cancel or Change My order?
We can only process order cancellations within the first 12 hours after you have placed your order. If you require assistance with cancelling your order, please email us with your order number. We are committed to providing you with a simple and stress-free experience and will work to resolve your request promptly. However, please note that if our supplier has already commenced processing your order, it may not be possible to cancel it.
How to Get An invoice?
For customers who have an account, you can access the invoice by following these steps: Go to "My Orders" -> "Invoices" and download the invoice from there.
If you have placed an order as a guest, please send an email to Gshopper - Shop Beyond Borders and provide an explanation for your request to obtain an invoice.
How to Check Order Status?
To check the status of your order, please follow these steps:
For registered users: Go to "My Orders" to view the status of your order. Here's what each status means:
Pending: The order will be automatically canceled if payment is not made within 24 hours. Please refer to the countdown reminder for the specific time.
Processing: This indicates that we are currently processing and packing your order. You will receive an email confirming that we have received your order. Once your product has been shipped, you will receive another email with tracking information.
Shipped: This means that your order has left our warehouses and is on its way to you. You can easily track your item by visiting ALL-IN-ONE PACKAGE TRACKING | 17TRACK and entering the tracking number provided on the "My Orders" -> "Track Order" page.
Canceled: This includes unpaid canceled orders and refunded orders.
For both registered and non-registered users who placed an order before or after registering an account, you can track your order using the following instructions:
Registered users: Visit Track Your Order to track your order.
Non-registered users or users who registered after placing an order: Visit Orders and Returns to track your order.
Please note that at the moment, order tracking is only available on our website, and the Gshopper App is currently undergoing an upgrade and does not support order tracking
Can I Check Order Status on the Gshopper App?
Regardless of whether you placed an order before or after registering an account, you can track your order using the following instructions. Please note that order tracking is only available on our website, and the Gshopper App is currently undergoing an upgrade and is not available for order tracking at the moment.For registered users:
To track your order, please visit Track Your Order.
For non-registered users or users who registered after placing an order: To track your order, please visit Orders and Returns
How Can I Track My Order if I Purchased as A Guest?
If you made a purchase as a guest, you can track your order by visiting the following link: Orders and Returns
How Long Does Shipping Take?
We ship worldwide from various fulfillment centers, so the shipping time varies. Averagely, it would take around 7–20 business days. Your tracking number will be updated 3-7 days after shipping.
Please note that if there are any delivery delays due to Force Majeure, such as fires, floods, hurricanes, war, or labor conflicts, we will promptly inform you of a new delivery date based on your inquiry.
Why Can't Some Items Be Delivered to My Address?
We offer worldwide shipping from different fulfillment centers, resulting in variable shipping times. On average, it typically takes around 7-20 business days for your order to be delivered. Please note that your tracking number will be updated within 3-7 days after the item has been shipped.
It's important to be aware that in the event of unforeseen circumstances, such as Force Majeure incidents including fires, floods, hurricanes, war, or labor conflicts, there may be delays in delivery. In such cases, we will promptly communicate with you and provide a new estimated delivery date based on your inquiry.
Why Can't Some Items Be Delivered to My Address?
While Gshopper offers international shipping, there are certain items that may not be available for delivery to your region due to specific brand coverage requests or shipping restrictions. This means that some products, such as certain beauty products or exotic items, may be prohibited by local customs in certain countries.
We apologize for any inconvenience this may cause. If you encounter any restrictions or limitations during the checkout process, it indicates that the item is not available for delivery to your region based on the aforementioned reasons. We appreciate your understanding in this matter.
Why is there No Tracking Update?
Your package may currently be in transit or being actively handled by the logistics company. We kindly ask for your patience during this time. In general, the time limit for local package delivery is typically less than 30 days, while international delivery may take less than 60 days. If you have not received your package within the specified time limits, we recommend contacting the seller for further assistance and handling of the situation.
Do I Have to Sign My Package Upon Delivery?
Apologies for the confusion. If you're not available at home, the driver will leave your package at various locations such as the door, inside your mailbox, parcel locker, or with your doorman, depending on the specific delivery circumstances. To determine the current location of your parcel, please refer to the most recent tracking information.
Please Note: that for self-pickup services, the carriers will send you a message notifying you to pick up your package. It's important to pay attention to the received message and make sure to collect your parcel within the specified deadline. Failure to do so may result in the package being returned. If this occurs, it is recommended to promptly contact the carriers to arrange another pickup time.
Which Shipping Service Do You Use?
We strive to provide fast and reliable shipping services for your items. We work with premium carriers such as USPS, Canada Post, Aramex, PostNL, DHL, Australia Post, China Post, Die Post, YODEL, PFL Logistics, Royal Mail, and other reputable shipping providers. By partnering with these carriers, we aim to ensure the fastest and most dependable delivery service for your orders.
General Return Policy
If you have received a product with a quality problem, please send an email to Gshopper - Shop Beyond Borders within 14 days of receiving the product. In your email, please provide relevant and valid evidence, such as videos, pictures, or any other supporting documentation, to demonstrate the issue with the product. Please note that the specific policies regarding quality problems may vary depending on the store from which you made the purchase.
Replacement and Return&Refund Process
For any after-sales inquiries, please contact us via email at Gshopper - Shop Beyond Borders.
1.Replacement:
If you need to request a replacement due to receiving an incorrect or damaged item, please email us with your order number. We will be happy to exchange it for you at no additional cost. However, if you wish to exchange the item due to a change of mind, please return the item first and then place a new order. The processing time for replacements is typically between 2-7 business days, depending on item availability. For more information or assistance, you can contact Gshopper - Shop Beyond Borders.
2.Returns:
a. If you are not completely satisfied with your purchase, we kindly request that you avoid opening the package to facilitate the return process. Returns are accepted within 14 days from the delivery date of your order. However, please note that returns or exchanges are only accepted with prior notification and authorization.
b. If you encounter any quality issues with the product that hinder its proper functioning and require a return, please email us at Gshopper - Shop Beyond Borders. In your email, provide your order number, evidence, a description of the problem, and any other relevant information. We will review the case and respond accordingly.
We recommend returning the item within 14 days of receipt (except for special warranty products) to ensure a prompt return to the original address. For further information or assistance, please reach out to us at Gshopper - Shop Beyond Borders.
For any after-sales questions, please email us at support@gshopper.com.
Conditions of Return and Exchange
1.Please ensure to return items only after we have reviewed the case. Our customer service staff will carefully assess your request and provide you with further instructions accordingly.
2.For non-quality related issues, returns are generally not accepted within the first 12 hours after placing the order.
3.All items must be returned in new, unwashed condition and in their original packaging.
4.Returns and exchanges must be initiated within 14 days from the date of receiving your order.
5.Please note that original shipping charges are non-refundable, and the cost of return shipping will be the responsibility of the buyer. We do not support payment on receipt.
6.Returns are usually processed within 5-7 business days after the product has been received, and refunds will be issued to the original payment method.
7.Typically, after the reimbursement process is completed, you can expect to receive the refund within five business days.
8.Please notify us of the returned item(s), providing your name, email address, and order number.
9.It is important to adhere to the aforementioned requirements as failure to meet them may result in the return not being accepted.
Please be informed that we reserve the right to make the final interpretation of our return policy.
How to Return or Exchange?
For further review and assistance, please email us at Gshopper - Shop Beyond Borders and provide the following details:
1.Order number: Please include your order number in the email for reference.
2.Name of the return/exchange product: Specify the name or description of the product you wish to return or exchange.
3.Reason for return/exchange: Briefly explain the reason for the return or exchange request.
4.Images or videos: If the product is defective or damaged, please attach relevant images or videos to support your claim.
By providing these details, our customer service team will be able to better assist you with your return or exchange request.
What Is the Status of My Refund?
Depending on your banking institution, the refund will typically be credited back to your original payment method(s) within 3 to 5 business days. Once the refund is processed, you will receive an updated invoice and credit note via email. If you have not received the reimbursement within the expected timeframe, please contact us at Gshopper - Shop Beyond Borders for further assistance.
Do I Have to Pay Extra for the Order?
Gshopper does not charge international banking fees when you pay for your order. However, it is possible that your bank may charge an international transaction fee if you are shopping outside of Hong Kong. This fee is imposed by your bank and cannot be refunded by Gshopper. To minimize the likelihood of bank fees, we recommend shopping in your local currency.
Regarding shipping fees, some items on Gshopper are shipped free of charge, while others may require additional shipping fees. The shipping charges depend on your destination and the products you have selected. You can find the actual shipping fee in the delivery options on the product detail page or in your order details.
For items shipped from our local warehouses, no customs fees will be charged. However, for items shipped from overseas, there may be customs fees imposed by your country's customs authorities. Please review the customs/tax fees information in your order details before making a purchase.
At Gshopper, we are continuously working to improve our existing payment methods and explore new ones to provide our customers with the best possible experience and help them save money.
What Payment Methods Do you Accept?
Currently, Gshopper supports more than 10 payment methods, giving you the flexibility to choose your preferred option. The available payment methods include:
Debit or credit card: You can use Visa, Mastercard, or Maestro cards to make your payment.
Paypal: If you have a PayPal account, you can use it for secure online transactions.
American Express: Gshopper accepts American Express cards as a payment method.
Multibanco Pay: This payment method is available for customers in Portugal.
iDeal Pay: iDeal Pay is a popular payment method in the Netherlands.
Kakao Pay: Customers in South Korea can use Kakao Pay for their transactions.
JCB: Gshopper accepts JCB cards as a payment option.
Line Pay: Line Pay is a convenient payment method for customers in certain regions.
Przelewy 24 Pay: Przelewy 24 Pay is a payment method available for customers in Poland.
Sofort Pay: Customers in select European countries can use Sofort Pay for their payments.
Giropay: Giropay is a widely used payment method in Germany.
SEPA Direct Debit Pay: This payment method is specifically used for euro-denominated transactions.
Please note that different payment methods may have varying processing times and occasional delays. Choose the payment method that is most convenient for you during checkout.
Will My Personal Details be Kept Safe?
We understand the importance of privacy and the security of your personal data. At Gshopper, we have strict measures in place to ensure the confidentiality and protection of your information. We only share your personal data with your consent or when it is legally required.
Our Privacy Policy provides detailed information on how we collect, use, and safeguard your personal data. We recommend reviewing our Privacy Policy to understand how we handle your information and the rights you have regarding your data.
Rest assured that we take privacy seriously and strive to maintain the highest standards of data protection. If you have any concerns or questions about our privacy practices, please don't hesitate to contact us or refer to our Privacy Policy for further assistance.
Why is it Still Showing Pending Payment or Receiving Pending Payment Message After Payment?
1.Occasionally, there may be a delay of up to 30 minutes after the payment is made before the transaction is fully processed. If you encounter such a delay, we recommend refreshing the payment interface to see if the transaction goes through. Please keep in mind that the exact delay time can be influenced by the processes of banks and third-party payment institutions. If the issue persists for more than four business days, we kindly ask you to reach out to us via email so that we can assist you further.
2.In some cases, customers may have multiple orders and might have only paid for a portion of them. To ensure that your payment is correctly allocated, please double-check if you have multiple orders and verify that you have completed the payment for each order individually.
3.If neither of the above situations applies to your case, we recommend contacting our platform's customer support for further assistance. They will be able to investigate the issue and provide you with the necessary guidance to resolve it.
We apologize for any inconvenience caused and appreciate your understanding.
Can I Pay In My Desired Currency?
If your card supports currency conversion, you have the flexibility to choose the currency you want to use when making a payment on Gshopper. The product prices displayed on Gshopper are determined by the default currency of the destination country, and they do not involve any automatic exchange rate conversion.
It's important to note that price differences for the same product in different destination countries may exist due to various factors, including the seller's pricing strategy and the sales policies specific to each country. Each seller individually configures the prices of their products based on the destination country of sale.
We encourage you to review the product prices and any applicable exchange rates before making a purchase. If you have any specific questions or concerns regarding pricing or currency conversion, please feel free to reach out to our customer support team for assistance.
I Have Not Received A Reply from Gshopper. What Should I Do?
If you're not receiving emails from Gshopper or if they are being marked as junk mail, please follow these steps:
Step 1: Check your junk/spam folder: Sometimes, emails from Gshopper may be mistakenly filtered into your email account's junk or spam folder. Please check these folders and mark any emails from Gshopper as "Not Junk" or "Not Spam" to ensure they go to your inbox.
Step 2: Add Gshopper to your contacts: To prevent future emails from Gshopper being marked as junk, add the email addresses 'Gshopper - Shop Beyond Borders' and 'Gshopper - Shop Beyond Borders' to your email contacts or address book. This will help your email software recognize Gshopper emails as legitimate.
Step 3: Contact Gshopper support: If you have checked your junk/spam folder and added the Gshopper email addresses to your contacts, but you're still not receiving emails, please send an email to Gshopper - Shop Beyond Borders explaining the issue. Our customer service team will assist you and ensure you receive the necessary information.
By following these steps, you should be able to resolve any issues with receiving emails from Gshopper and ensure that you stay updated on your order status and other important information.
I am Having Trouble Accesing Your Website. What Should I Do?
I apologize for the confusion. If you're experiencing difficulties accessing the Gshopper website, please try the following steps:
Check your network connection: Ensure that your internet connection is stable and working properly. You can try accessing other websites or services to verify if your network is functioning correctly.
Try using a different browser: If you're having trouble accessing Gshopper using your current browser, try using a different browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge. Sometimes, certain browser settings or extensions can interfere with website access.
Clear your browser cache and cookies: Clearing your browser's cache and cookies can help resolve any temporary issues that might be causing access problems. Instructions for clearing cache and cookies vary depending on the browser you're using, so consult your browser's documentation or support website for specific instructions.
Disable browser extensions: Some browser extensions or plugins can interfere with website functionality. Try disabling any extensions or plugins you have installed and see if that resolves the issue.
If none of these steps resolve the issue and you're still unable to access the Gshopper website, please reach out to our customer service team for further assistance. You can contact us through email at Gshopper - Shop Beyond Borders or through any other communication channels provided on our website.
Our customer service team will be happy to help troubleshoot the issue and provide further guidance to ensure you can access the Gshopper website successfully.
Is there A Gshopper App that I can Download?
Thank you for providing the information. I apologize for any confusion earlier. If you're looking to download the Gshopper app, you can follow the instructions below:
Visit the Gshopper website: Go to https://www.gshopper.com/ on your mobile device.
Download from the website: Scroll down to the bottom of the Gshopper homepage. You should see a download link or button for the Gshopper app. Tap on it to start the download process.
Download from app stores: Alternatively, you can search for "Gshopper" in the App Store for iOS devices or Google Play Store for Android devices. Look for the official Gshopper app and tap on the "Download" or "Install" button to download and install the app on your device.
Please keep in mind that the Gshopper app may currently be undergoing upgrades and may not support order tracking at the moment. Stay tuned for updates and announcements from Gshopper regarding the availability of order tracking features in the app.
If you have any further questions or need assistance, please don't hesitate to contact Gshopper's customer service through their provided channels.
How Do I Change My Shipping Region on the App?
To select your shipping region and currency in the Gshopper app, please follow these steps:
Open the Gshopper app on your mobile device.
Tap on the "Me" tab located at the bottom menu. This will take you to your account page.
On your account page, look for the option or section titled "My region/Currency" or something similar. Tap on it to proceed.
In the "My region/Currency" section, you should see a list of available shipping regions or countries. Select your desired shipping region from the list.
Once you've selected your shipping region, you may also have the option to choose your preferred currency for the app. Select the currency you prefer from the available options.
After selecting your shipping region and currency, save the changes or confirm your selection by following the prompts or tapping on a "Save" or "Confirm" button.
By following these steps, you should be able to set your shipping region and currency preferences in the Gshopper app. This will help ensure that the product prices and shipping options displayed in the app are tailored to your selected region.
If you encounter any issues or have further questions, please reach out to Gshopper's customer service for assistance.
Warranty
Here are the steps to apply for a warranty:
When you experience damage or malfunction with the product, make sure to keep all relevant goods intact, including accessories or gifts.
Contact the seller first to communicate about the return and warranty process. Obtain the seller's agreement or seek authorization from the Gshopper support team before proceeding with the return.
Once you have obtained the necessary approvals, you can proceed with the return. Ensure that the package is returned to the correct address and that the returned goods are complete and in good condition.
Upon arrival of the returned product, our technical team will inspect and assess the condition of the returned component. If the component cannot be repaired, Gshopper will provide alternative solutions.
Please note the following additional points:
Freight charges paid by the customer for returned products will not be refunded, except in the case of a defective product (DOA) within 7 days.
During the return period, the customer is responsible for any customs charges, consumption tax, or tariffs incurred during the return process. In such cases, the authorized refund amount may be adjusted to deduct these charges.
By default, Gshopper uses a uniform rate for sending goods back to the customer. If you prefer a faster mode of transportation, applicable freight charges will apply.
In the event of any misuse of the product, the customer will be responsible for all maintenance, component replacements, and associated freight charges.
It's important to follow these guidelines to ensure a smooth warranty process. If you have any further questions or need assistance, please contact the Gshopper support team.
How to Apply for A Warranty (Return, Repair and Refund)?
If you encounter a problem with your product, please follow these steps to ensure a smooth warranty process:
Contact our customer service at Gshopper - Shop Beyond Borders and provide the following details:
Your order number
A detailed description of the product problem, including what happened, when it occurred, and how it happened
The full product code or SKU number
Any steps you have taken to resolve the problem
Additionally, provide the barcode indicated on the product to assist in identification.
Take clear photos or videos of the defects. Make sure to capture the issues with good lighting, clarity, and focus. It's best to take the photos/videos from close to medium distances, allowing us to easily identify and verify the problems.
Please note that providing all the above information in advance will help expedite the warranty process. Our customer service team will communicate with the seller on your behalf to address the issue. We are committed to assisting you to the best of our abilities.
Thank you for your cooperation and for choosing Gshopper. If you have any further questions or need further assistance, please don't hesitate to reach out to our customer service team.
What is the Warranty Policy?
If you have any questions or concerns regarding the warranty of a specific product, I recommend checking the product detail page on our website. The product detail page usually contains information about the warranty, including its duration and any specific terms and conditions.
If you are unable to find the necessary details on the product detail page or if you have any additional questions about the warranty, please don't hesitate to reach out to our customer service team at Gshopper - Shop Beyond Borders. They will be able to provide you with further information and assistance regarding the warranty for the specific product you are interested in.
We strive to provide clear and comprehensive information about our products' warranties, and our customer service team is available to address any concerns you may have. Thank you for
Special Product Warranty
Thank you for providing the specific warranty details for Gshopper. It's important for our customers to be aware of the warranty coverage and limitations for different product categories. Here's a summary of the information you provided:
Consumer Electronics Warranty: Gshopper offers a 1-year warranty for consumer electronics, such as TV boxes, tablets, cell phones, game PAD, etc. However, it's important to note that RC quad copters are not covered by this warranty. The warranty does not cover damage caused by human factors such as disassembly, misuse, falling, flooding, unofficial firmware, software modification, or similar reasons for computers and their accessories.
Quality Control: All Gshopper products undergo strict quality control before distribution. However, it's the customer's responsibility to carefully inspect products like RC toys, scooters, and wheels upon arrival, as wear and tear from repetitive use are not covered under the warranty.
Spare Parts and Components: Gshopper does not accept returns of spare parts and components. If you receive faulty or lost components, please contact the store customer service through the platform message within 14 days of receiving the order, and they will provide replacements. After this time or if the components are abused, customers will need to purchase replacements.
Heavy Weight and High Freight Products: Products with heavy weight and high freight charges are not eligible for refunds. However, if there are issues with the parts, Gshopper will provide replacements, technical support, or maintenance.
Event or Contest Wins: Products won or exchanged as part of an event or contest on the Gshopper platform or any of their promotion channels are not covered under the warranty and return policy.
It's important for customers to review these warranty terms and conditions before making a purchase. If you have any specific questions or concerns regarding a product's warranty, I recommend reaching out to our customer service team at Gshopper - Shop Beyond Borders for further clarification.
How to Change My Password?
To log in to your Gshopper account, please follow these steps:
1.Go to the Gshopper website at http://www.gshopper.com/.
2.Once logged in, click on "My Orders" in the top navigation menu.
3.On the "My Orders" page, click on "Account Information" in the sidebar or scroll down to find the password section.
4.In the password section, enter your current password in the "Current Password" field.
5.Enter your new desired password in the "New Password" field.
6.Confirm your new password by entering it again in the "Confirm New Password" field.
7.Click on the "Save" or "Update" button to save your new password.
8.After changing your password, you will need to sign in again using your new password to access your Gshopper account.
9.If you encounter any difficulties or have any other questions, you can reach out to Gshopper customer support at Gshopper - Shop Beyond Borders for further assistance.
2.Once logged in, click on "My Orders" in the top navigation menu.
3.On the "My Orders" page, click on "Account Information" in the sidebar or scroll down to find the password section.
4.In the password section, enter your current password in the "Current Password" field.
5.Enter your new desired password in the "New Password" field.
6.Confirm your new password by entering it again in the "Confirm New Password" field.
7.Click on the "Save" or "Update" button to save your new password.
8.After changing your password, you will need to sign in again using your new password to access your Gshopper account.
9.If you encounter any difficulties or have any other questions, you can reach out to Gshopper customer support at Gshopper - Shop Beyond Borders for further assistance.
I am Having Trouble Logging into My Account. What Should I Do?
If you are experiencing difficulties logging into your Gshopper account, please follow these steps:
Double-check that you are entering the correct account name (email address) and password. Ensure that there are no typos or errors in your input.
If you have forgotten your password, click on the "Forgot your password?" link on the login page. This will typically redirect you to a password reset page.
On the password reset page, you may be asked to provide your email address associated with your Gshopper account. Enter your email address and click on the "Reset Password" or similar button.
Check your email inbox for a password reset email from Gshopper. Follow the instructions in the email to reset your password. Please note that the email may take a few minutes to arrive, and remember to check your spam or junk folder as well.
If you are still unable to reset your password or access your account, it is recommended to contact Gshopper customer service directly. You can reach out to them via email at Gshopper - Shop Beyond Borders or through their customer service channels provided on their website. Provide them with details of the issue you are facing, and they will assist you in resolving the login problem.
The Gshopper customer service team is dedicated to helping users with any login issues or account-related concerns, so don't hesitate to reach out to them for assistance.
I Received No Verification Emails after Clciking "Forgot Your Password". What Should I Do?
If you are having trouble registering with the same email address on Gshopper, here are a few steps you can take:
Double-check the information you entered: Make sure you have entered the correct email address and that there are no typos or errors in your input.
Clear your browser cache: Sometimes, browser cache can cause issues with registration. Clearing your cache and trying again may resolve the problem.
Use a different browser or device: Try registering with a different web browser or device to see if the issue persists. This can help determine if the problem is specific to the browser or device you are currently using.
Contact Gshopper support: If you have tried the above steps and are still unable to register with the same email address, it is best to reach out to Gshopper support directly. You can email them at Gshopper - Shop Beyond Borders and explain the issue you are facing. They will be able to investigate the problem and provide you with further assistance.
By contacting Gshopper support, they will have access to your account and can help troubleshoot the registration issue more effectively.
Why Can't I Log In to My Account?
If you encounter issues while using Gshopper, such as problems with registration or accessing certain features, here are some steps you can take:
Try using a different web browser: Sometimes, certain browser settings or extensions can interfere with website functionality. Switching to a different browser, such as Chrome, Firefox, or Safari, can help determine if the issue is browser-specific.
Check your network connection: Ensure that you have a stable internet connection. If you're using Wi-Fi, try resetting your router or connecting to a different network to rule out any network-related issues.
Clear browser cache and cookies: Clearing your browser's cache and cookies can help resolve issues related to outdated or conflicting data. You can usually find this option in your browser's settings or preferences.
Disable browser extensions: Temporarily disable any browser extensions or plugins you have installed, as they may interfere with website functionality. You can usually disable extensions in your browser's settings or by right-clicking on the extension icon.
Take a screenshot: If the issue persists, take a screenshot of the error or problem you are encountering. This can provide valuable information when contacting Gshopper support.
Contact Gshopper support: If none of the above steps resolve the issue, it's best to reach out to Gshopper support directly. You can email them at Gshopper - Shop Beyond Borders, providing a detailed description of the problem and attaching the screenshot. They will be able to assist you further and troubleshoot the issue.
By following these steps and providing relevant information, you can help Gshopper support identify and resolve any technical issues you may be experiencing.
Can I Modify the Email Address of My Account?
I apologize for the inconvenience, but it seems that Gshopper does not currently support the option to modify the registered email address for account security and privacy reasons. It is important to ensure the security of your account and personal information.
If you have any concerns or issues related to your registered email address, I recommend reaching out to Gshopper's customer support team directly. They will be able to provide you with further assistance and guidance regarding your specific situation.
You can contact Gshopper's customer support by emailing them at Gshopper - Shop Beyond Borders or by using any other communication channels they have provided.
Thank you for your understanding.
Frequently Asked Questions
How to Check Order Status?
To check the status of your order, you can follow these steps:
For Registered Users:
Visit the link: Track Your Order
Log in to your Gshopper account using your registered email address and password.
Once logged in, you will be able to view the status of your order in the "My Orders" section.
For Non-Registered Users or Registered Users After Placing an Order:
Visit the link: Orders and Returns
On the tracking page, enter your order number and the email address used for the order.
Click on the "Track" button to retrieve the status of your order.
Order Status:
Pending: This status indicates that the order is awaiting payment and may be automatically canceled if not paid within the specified time frame.
Processing: This status means that your order is being processed and packed by Gshopper. You will receive an email confirmation once the order is received.
Shipped: This status indicates that your order has been shipped from Gshopper's warehouses and is on its way to you. You can track the shipment by entering the tracking number provided on the "Track Order" page.
Canceled: This status includes orders that have been canceled either due to non-payment or refunds.
Please note that order tracking can be done on the Gshopper website, as the Gshopper App is currently undergoing an upgrade and is not available for order tracking at the moment.
Can I Check Order Status on the Gshopper App?
Thank you for providing the instructions to track orders on Gshopper. Here is a summary of the tracking instructions for both registered and non-registered users:
For Registered Users:
Visit the following link: Track Your Order
Log in to your Gshopper account using your registered email address and password.
Once logged in, you will be able to track your order by entering your order number or tracking number.
For Non-Registered Users or Registered Users After Placing an Order:
Visit the following link: Orders and Returns
On the tracking page, enter your order number and email address used for the order.
Click on the "Track" button to retrieve the tracking information for your order.
Please note that these tracking options are available on the Gshopper website. The Gshopper App is currently undergoing an upgrade and is not available for order tracking at the moment.
How Can I Track My Order if I Purchased as A Guest?
If you purchase as a guest, you can track your order here: https://gshopper.com/sales/guest/form/
I Received No Verification Emails after Clciking "Forgot Your Password". What Should I Do?
You can try to register again with the same email address. If it still doesn't work, please email us at support@gshopper.com.
General Return Policy
If you have received a product with a quality problem, we kindly request that you follow these steps:
Email us at Gshopper - Shop Beyond Borders within 14 days of receiving the product. This will allow us to assist you promptly.
Provide relevant and valid evidence to demonstrate the issue with the product. You can attach videos, pictures, or any other supporting documentation that clearly depicts the problem. This evidence is crucial for us to understand the issue and take appropriate action.
Please note that the specific policies regarding quality problems may vary depending on the store from which you made the purchase. We will follow the relevant store's policies to resolve the issue and provide you with the necessary assistance.
By contacting Gshopper - Shop Beyond Borders and providing the required evidence, our customer support team will review your case and work towards a satisfactory resolution. We appreciate your cooperation in helping us address any quality problems you may have encountered.
Replacement and Return&Refund Process
For any after-sales questions, please email us at support@gshopper.com.
1.For replacement requests:
If the item you received is incorrect or damaged, please email us at Gshopper - Shop Beyond Borders with your order number. We will gladly exchange it for you free of charge.
If you wish to exchange the item due to a change of mind, please return it first and then place a new order. The processing time for replacements is typically between 2-7 business days upon receipt of the item, subject to availability. If you have any questions or need further assistance, please contact Gshopper - Shop Beyond Borders.
2.For returns:
a. If you are not completely satisfied with your purchase:
Please refrain from opening the package to ensure a successful return. We accept returns within 14 days after the delivery date of your order.
Returns or exchanges can only be accepted with prior notification and authorization.
b. If the product is defective and needs to be returned due to quality problems:Please email us at Gshopper - Shop Beyond Borders and provide your order number, evidence (such as images or videos), problem description, and any other relevant information. We will review your case and provide you with a reply.
We recommend returning the item within 14 days of receipt (excluding special warranty products) to ensure a prompt return to the original address. If you require additional information or have any inquiries, please contact Gshopper - Shop Beyond Borders.
Please note that proper communication with our support team is essential for a smooth return or exchange process.
Conditions of Return and Exchange
1.Please return items only after we have reviewed the case: Our customer service staff will review your request and provide additional instructions before you proceed with the return or exchange.
2.NON-QUALITY problems are typically not returnable within the first 12 hours after placing the order: We encourage customers to carefully review their orders before confirming them to avoid non-quality related returns.
3.All items must be in new, unwashed condition and in their original packaging: To be eligible for a return or exchange, the items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
4.Returns and exchanges must be made within 14 days of receiving your order: Please initiate the return or exchange process within 14 days from the date you received your order to be eligible.
5.Original shipping charges are non-refundable, and return shipping costs are borne by the buyer: Please note that we do not refund the original shipping charges, and the cost of return shipping will be the responsibility of the buyer.
6.Returns are processed within 5-7 business days after the product is returned, and refunds are issued to your original payment method: Once we receive and inspect the returned items, we will process the return and issue a refund to the original payment method used for the purchase.
7.Typically, after we complete the reimbursement process, you can receive the refund within five business days: The exact time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
8.Please notify us of the returned item(s) with your name, email address, and order number: It is important to provide us with the necessary information when notifying us of the returned items for efficient processing.
9.If the above requirements are not met, the return will not be accepted: To ensure a successful return or exchange, please make sure to meet the stated requirements.
10.Please keep in mind that our return policy is subject to our final interpretation.
11.If you have any further questions or need assistance with your return or exchange, please feel free to contact our customer support team.
How to Return or Exchange?
Certainly! If you need to initiate a return or exchange, please follow these steps:
Email our customer support team at Gshopper - Shop Beyond Borders.
Include the following details in your email:Order number: Provide the order number of the item you wish to return or exchange.
Name of the return/exchange product: Specify the name or description of the product you want to return or exchange.
Reason for return/exchange: Explain the reason why you want to return or exchange the product.
Images or videos: If the product is defective or damaged, attach relevant images or videos that clearly show the issue.
Send the email and await a response from our customer support team.
Once we receive your email, our team will review your request and provide further instructions on how to proceed with the return or exchange. We aim to provide a prompt and satisfactory resolution to ensure your satisfaction with our service.
If you have any additional questions or concerns, please don't hesitate to include them in your email to our customer support team.
Relevant statement
Legal Terms
Revised on July 1, 2022
Effective since July 31, 2022
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Privacy Policy
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Return Policy
1. General Return Policy and Time Limit
2. What Is the Return Shipping Fee Policy?
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